A. We are in located inside a garage. Once you enter the garage the machine will dispense a ticket that you will need to hold on to. Please keep the parking ticket with you, as it will be required to exit the garage upon your return. Safe Cruise Parking customers should park on Floors 6 or 7. Please bring the ticket with you when checking in at our office. Once you park you are required to check-in at our office, located on the 1st floor, to receive shuttle information. This ticket will need to be validated once you return from your voyage. If this ticket is not validated by staff, the garage will charge you upon exiting. If the ticket is misplaced, the city of Miami will impose a LOST ticket fee. Safe Cruise Parking will not be responsible for any fees accrued by the garage or the City of Miami.

A. We understand that travel plans can change. If you need to cancel your reservation, you may opt for a full credit toward a future booking or receive a refund with applicable fees.

We kindly ask that you cancel at least 24 hours in advance. All cancellations are subject to a 10% cancellation fee. Same-day cancellations are subject to a 30% cancellation fee or may be eligible for full credit toward a future reservation.

To cancel, please email [email protected]

Please note that we have partners who sell parking through us; double-check that you made your reservation directly on our site. Partner cancellation policies may vary.

Additionally, refunds are only issued for cancellations and non-use of actual parking. No refunds will be given for shuttle service issues. By using our company, the customer understands and agrees that the shuttle is a free and optional service.

A. During peak travel times, our rates may vary, but just like your cruise, booking ahead of time online should always get you the best deal! Safe Cruise Parking reservations can be made at any time before the day of your cruise.

A. Our facility is a multi-story garage with elevator service. The driver will assist in loading your luggage onto the shuttle, but you are responsible for bringing your luggage to the first floor and the shuttle. Please note that that garage has a 7’0 clearance.

A. Upon arriving at the Safe Cruise Parking, you will hand your reservation copy to the attendant. You will receive return shuttle instructions from staff upon arrival.

A. We are located in a garage, you will be responsible to bring your luggage to the lower level, where the shuttle is located and driver will take your baggage from that point.

A. Yes, the shuttle driver will pick you up from the port. Upon your return, proceed to the designated wait area, look for a shuttle with our name on it. You will receive proper contact information from our staff at check-in

A. From 7:30 AM to 10:00 AM, we prioritize guests who are disembarking (returning from their cruise).

• Arriving early on your departure day
• Walking off the ship with your luggage on return to avoid extended wait times

A.  Our shuttle is a FREE shuttle to and from the port for up to 5 passengers per vehicle/reservation. Additional $10 will be charge for every Passenger above 5. The shuttle is first come, first serve. If at any point you do not wish to wait you may choose to take another form of transportation.(Uber/Taxi/Etc)  However, Safe Cruise Parking is not responsible for those charges.

The First Shuttle Is At 08:00 a.m. The last shuttle is at 2:00 p.m.

A. You may contact reservations@safecruiseparking.com  Cancellations and refunds will be granted if the cancellation is done within our guidelines.

If you need further assistance or clarification, you may contact customer service at (305) 756 – 1117

or send an email to reservations@safecruiseparking.com. A representative will follow up with you via email or by telephone depending on your preference.

1. Peak season or High season is considered from November to April. This simply means that this is the busiest time of the year for the Port of Miami so patience is key. Thanksgiving, Christmas, New Years, and Spring Break season does vary shuttle times. Around this time of the year there are about 15,000+ people traveling in/out of the Port of Miami. We always suggest dropping off additional passengers and luggage off at pier/port  first and just sending the driver to check-in for your parking reservation. Customers without luggage have priority for the shuttle (always). 

A. We kindly ask that you cancel your reservation 24 hours in advance. All cancellations are subject a 10% cancellation fee. Same-day cancellations are subject to a 50% cancellation fee. Please note that we have partners who sell parking through us; double-check that you have made your reservation directly on this site. Partner cancellation policies can vary.

Additionally, refunds are only issued for cancellations and non-use of actual parking. No refunds will NOT be given for shuttle service issues. Using our company, the customer must understand and agree that the shuttle is a free and optional service.