Our Most-Asked Questions About Out Port of Miami Cruise Parking
Can’t Find the Answer You Need? Feel Free to Call our Customer Care Team
Q. Do I need to reserve a cruise parking spot?
A. During peak travel times, our rates may vary but just like your cruise, booking ahead of time online should always get you the best deal! Safe Cruise Parking reservations can be made at any time before the day of your cruise.
Q. How does it work?
A. Upon arriving at the Safe Cruise Parking lot, you will hand your reservation receipt to the attendant or shuttle driver. You will receive a yellow smiley face sticker, which you need to keep with you and put on once you return to from your cruise. This helps the shuttle drivers quickly identity you during pick up.
Q. Will the shuttle driver help me load bags?
A. Yes, the shuttle driver will assist you with your bags..
Q. Will the shuttle pick us up from the Port?
A. Yes, the shuttle driver will pick you up from the port. Upon your return, proceed to the designated wait area, look for a shuttle with our name on it, and if you do not see one right away, call the number on the yellow smiley face sticker.
Q. What time does the first shuttle leave to the Port?
A. The first shuttle to the Port leaves the Safe Cruise Parking lot at 10:00 am. Pick up from the Port to the parking lot starts at 8:00 am.
Q. Is the shuttle FREE?
A. Our shuttle is a FREE shuttle to and from the port for all the passengers in your car. The shuttle is first come, first serve. If at any point you do not wish to wait you may choose to take another form of transportation.(Uber/Taxi/Etc) However, Safe Cruise Parking is not responsible for those charges.
The First Shuttle Is At 10:00 a.m. The Last Shuttle Is At 2:30 p.m.
Q. How is the lot secured?
A. Our parking lot is a walled in lot
Q. How do I request a cancellation of my reservation?
A. You may contact email@example.com or call (305) 756 – 1117 to cancel your reservation. Cancellations and refunds will be granted if the cancellation is done within our guidelines. Customers may request a cancellation up to twenty-four (24) hours before their departure. All cancellations are subject to a 10% cancellation fee. All same day cancellations are subject to a 50% cancellation fee.
Please give us at least up to three (3) business days to process your cancellation request. Refunds are usually posted on accounts within seven (7) days but it can take up to thirty (30) days before it is reflected on your statement, depending on your financial institutions’ procedures.
If you need further assistance or clarification, you may contact customer service at (305) 756 – 1117
or send an email to firstname.lastname@example.org. A representative will follow up with you via email or by telephone depending on your preference.
More Questions: Contact Us Today:
Online or via phone at (305) 756 – 1117 between the hours of 8:00 a.m. – 11:00 p.m. EST, 7 days a week.
Once you leave the parking lot, you assume responsibility for your car. Any claims for theft/damage must be provided with a police report filed at parking location.